Our Policies

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100% Satisfaction Guarantee

• All cigars are stored in a humidity and temperature-controlled cigar vault.
• All cigars are guaranteed to be fresh. If you are not 100% satisfied with your cigar purchase you may return any remaining cigars for a full refund.

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Return policy

• Cigars must be returned within three (3) weeks in original packaging.
• Shipping fees are not refundable.
• Original receipt must accompany all returns.
• Please notify Arnold's Tobacco Shop by e-mail at INFO@ARNOLDSTOBACCO.COM or phone (516) 454-1795 when returning any package.
• Please insure package for full value when making a return.

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Purchase policy

• All shipments must be signed for - no package will be left at the door since items are perishable if not cared for properly.
• Minimum order of $30.00 required for all purchases.
• We reserve the right to limit quantities.
• All gift purchases can be gift wrapped and a note card enclosed upon request at no additional charge.
• We gladly accept mastercard, visa, diners club, and american express.
• Payment can be made by money order or certified check.
• If an item is out of stock we will notify you by e-mail.
• We do not ship Cigars or Tobacco Products to the states of South Dakota or Utah.

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Other policies

• We are not responsible for typographical errors.
• All personal data is kept strictly confidential.
• Prices are subject to change without notice.
• Sales tax will be applied to orders shipped within new york state we do not sell tobacco products to anyone under 21 years of age.
• When you register for the site, you are bound by the terms of the membership agreement. The aforementioned MEMBERSHIP AGREEMENT can be found online and is subject to change.
• Arnold's Tobacco uses AgeChecker.net, a third party age verification system

ARNOLD'S TOBACCO SHOP DOES NOT SELL TOBACCO PRODUCTS TO ANYONE UNDER 21 YEARS OF AGE.